Welcome to the Weke AI Privacy Policy. This document explains how we collect, use, store, and protect your personal information when you use our AI image generator, AI video generator, and related creative tools at weke.ai (the "Service"). We are committed to protecting your privacy and ensuring transparency about our data practices.
When you create a Weke AI account, we collect:
- Email address and name (including via Google login)
- Password (encrypted) if using credential-based login
- Profile information and avatar you choose to upload
- Account preferences and settings
When you use our AI creative tools, we may collect:
- Input Content: Images, videos, and text prompts you upload or provide for AI processing
- Generated Content: AI-generated images and videos created through our platform
- Usage Patterns: Features used, generation history, models selected, and credit consumption
- Generation Metadata: Prompts, parameters, and settings used for AI generations
We automatically collect:
- IP address and approximate location
- Browser type, device information, and operating system
- Pages visited, session duration, and interaction data
- Referral sources and navigation patterns
When you purchase subscriptions or credit packages:
- Payment is processed through secure third-party providers (Stripe/Creem)
- We store transaction records but do not store full credit card details
We use your information to:
- Process your AI image and video generation requests
- Manage your account, credits, and subscription status
- Provide customer support and respond to inquiries
- Improve AI model quality and user experience
- Develop new features and creative tools
- Send transactional emails (account verification, password resets, billing)
- Provide service updates and important announcements
- Send marketing communications (with your consent, which you can withdraw)
- Detect and prevent fraud, abuse, and violations of our Terms
- Enforce content policies and acceptable use guidelines
- Comply with legal obligations and respond to lawful requests
When you use our AI tools:
- Your input content is sent to AI model providers (OpenAI, Google, Replicate, Fal, and others) for processing
- AI model providers may temporarily process your content according to their respective privacy policies
- We do not use your personal generated content to train AI models without explicit consent
Different AI models have different data retention policies. We strive to use providers with strong privacy practices and limit data sharing to what's necessary for service delivery.
- Generated images and videos are stored to enable your access and download
- You can delete your generated content from your account at any time
- Deleted content is removed from our active systems, though backup copies may persist temporarily
- We retain account data while your account is active
- After account deletion, we may retain certain data as required by law or for legitimate business purposes
- Analytics data may be retained in anonymized form
We do not sell your personal information. We may share data with:
- AI model providers (for content generation)
- Cloud hosting providers (for data storage)
- Payment processors (for billing)
- Analytics services (for service improvement)
- Email service providers (for communications)
We may disclose information when required by law, legal process, or government requests, or to protect rights, property, or safety.
Depending on your location, you may have rights to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your data
To exercise these rights, contact us at the information provided below or use your account settings.
We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and monitoring
- Limited employee access to personal data
While we strive to protect your data, no method of transmission over the Internet is 100% secure.
Your data may be processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.
Weke AI is not intended for children under 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect information from children. If we become aware of such collection, we will delete the data promptly.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the effective date. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy or our data practices, please contact us or email our support team.
Effective Date: March 10, 2025