Cookie Policy

Introduction

This Cookie Policy explains how SoulVideo ("we," "us," or "our") uses cookies and similar tracking technologies when you visit and use our AI image generator, AI video generator, and related creative tools at soulvideo.ai (the "Service"). By using our Service, you consent to the use of cookies as described in this policy.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your overall experience. Similar technologies include web beacons, pixels, and local storage.

How We Use Cookies

We use cookies to enhance your experience with SoulVideo's creative tools:

Essential Cookies (Required)

These cookies are necessary for the Service to function properly and cannot be disabled:

• Authentication Cookies: Keep you logged in to your SoulVideo account across sessions
• Session Cookies: Maintain your session state while using AI generation tools
• Security Cookies: Protect against fraud, unauthorized access, and abuse
• Load Balancing Cookies: Distribute traffic across servers for optimal performance

Functional Cookies

These cookies enable enhanced features and personalization:

• Language Preferences: Remember your selected language (English/中文)
• Theme Preferences: Save your light/dark mode settings
• UI State: Remember panel positions, generation settings, and tool preferences
• Recently Used Models: Track your preferred AI models (GPT-4o Image, Nano Banana, Flux, Sora 2, etc.)

Performance & Analytics Cookies

These cookies help us understand how users interact with our Service:

• Usage Analytics: Track page views, feature usage, and navigation patterns
• Performance Monitoring: Measure page load times and identify performance issues
• Error Tracking: Detect and diagnose technical problems
• A/B Testing: Test new features and improvements

Marketing Cookies (Optional)

With your consent, these cookies may be used for:

• Advertising: Deliver relevant ads on third-party platforms
• Attribution: Understand which marketing channels bring users to SoulVideo
• Social Media: Enable sharing features and track social interactions

Cookies Used by Our AI Services

When you use our AI generation tools, additional cookies and data may be processed:

• Generation Queue Cookies: Track your position in AI model processing queues
• Credit Balance Cookies: Maintain real-time credit balance display
• Preview Caching: Temporarily store generation previews for faster loading

Third-Party Cookies

We work with trusted third-party services that may set their own cookies:

Managing Cookies

You have control over cookies. Here's how to manage them:

Browser Settings

Most web browsers allow you to control cookies through their settings:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Settings → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Cookies and Site Permissions

Our Cookie Preferences

When you first visit SoulVideo, you may be shown a cookie consent banner. You can:

• Accept all cookies
• Accept only essential cookies
• Customize your preferences

Opt-Out Options

• Google Analytics: Install the Google Analytics Opt-out Browser Add-on
• Advertising Cookies: Visit Your Online Choices or DAA Opt-Out

Impact of Disabling Cookies

If you choose to block or delete cookies:

• You may need to log in more frequently
• Some personalization features may not work
• Generation history and preferences may not be saved
• Certain features of the Service may be unavailable

Cookie Retention

Different cookies have different lifespans:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for a set period (days to months)
• Authentication Cookies: Typically expire after 30 days of inactivity

Do Not Track Signals

Some browsers send "Do Not Track" (DNT) signals. We currently do not respond to DNT signals, but you can manage tracking through cookie preferences and browser settings described above.

Updates to This Policy

We may update this Cookie Policy as our practices change or as we add new features to SoulVideo. We will post the updated policy on this page with a new effective date.

Contact Us

If you have questions about how we use cookies or this Cookie Policy, please contact us.

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Effective Date: March 10, 2025